General Terms

 

In these terms and conditions, “we” means Hair Actually Hove (and “us” and “our” will be construed accordingly); and “you” means our customer or potential customer (and “your” will be construed accordingly).

 

This website provides information on the services provided by Hair Actually Hove and the Independent Contractors who work there and links to enable you to book appointments.

 

We treat all your personal information that we collect in accordance with the terms of our privacy policy; use of our website will be subject to our website terms of use.

 

Online Booking

 

To book via our online booking form you will be redirected to an external URL link called Fresha.com. This external third party website stores and keeps all personal details secure. 

 

For colour appointments, you will need to have a skin test 48 hours before your appointment if this is your first time colouring your hair or visiting Hair Actually Hove.

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Cancellations

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At Hair Actually Hove, we understand that things may not always go as planned, and you might want a resolution. While we do not offer monetary refunds, we're committed to addressing your concerns and restoring your confidence in our services. Each situation is evaluated individually.

 

In line with our salon policy, we are pleased to offer colour or haircut amendments within 7 days of the initial service. After 7 days, an additional fee may apply, as colour can fade and may no longer represent the original work.

 

Privacy Policy

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At Hair Actually Hove we take your privacy seriously and only use the information we collect to provide our services. We never sell your information and will only share with a third party to fulfil a service to you.

 

Below is a list of the business services we provide via 3rd parties and how each service uses the information we collect.

 

Fresha.com for appointment bookings, sms and email appointment reminders. 

 

Hair Services

 

To provide services to you and run our business effectively, we require the minimum level of personally identifying information. This is data you provide us directly, for example, your name and contact details.

 

We store notes relating to your appointments to ensure we maintain and exceed our level of service. Eg, your preferred hair style, colour formula codes.

 

In receiving services from us, we consider you to have provided consent for us to store personally identifying information and information about these services. Depending on the specific service or services we are providing to you we may be required to ask questions related to your medical history. If we do need to store information relating to your medical history, we will obtain your consent before doing so. Examples of medical data may be allergies, pregnancy or an injury that may impact our service.

 

Marketing

 

We will not undertake phone, mail, email or SMS marketing without you first providing consent for us to do so. Our marketing campaigns are automated and may use rules based on services you have received, products purchased and information we collect from you. 

 

We will take photos in the salon, before and after photos of your hair. We will use these images to promote on our website and on our social media accounts. 

 

Appointment Confirmations & Reminders

 

We will contact you via phone, email or SMS to confirm appointments made and remind you of upcoming appointments – these reminders may be sent from the Fresha.com platform. By making an appointment we consider this as consent to undertake this activity. If you choose, you can opt out at any time. 

 

Cookies in use on this site

 

Our website uses cookies to help provide you with the best experience we can. Cookies are small text files that are placed on your computer or mobile phone when you browse websites.

 

Our cookies help us:

• Make our website work

• Remember your settings during and between visits

• Improve the speed/security of the site

• Allow you to share pages with social media networks

• Continuously improve our website

 

Granting us Permission to use Cookies

 

If your browser settings on the software that you are using to view this website are adjusted to accept cookies we take this, and your continued use of our website, to mean that you have granted permission for us to use cookies. Should you wish to remove or not use cookies from our site you can learn how to do this below, however doing so will likely mean that our site will not work as you would expect.

 

Our own Cookies

 

We use cookies to make our website work including:

• Remembering your search settings

• Are there any other reasons?

There is no way to prevent these cookies being set other than to not use our site.